This Privacy Policy explains how hoh99 collects, processes, stores, and protects your personal data when you use our online casino and sports betting platform. We are committed to handling your information responsibly, transparently, and in accordance with internationally recognised data protection principles.
A plain-English overview of our core data protection commitments. The full legal detail is in the policy below.
All personal data transmitted between your device and hoh99 servers is protected by 256-bit SSL encryption. Your login credentials, payment details, and identity documents travel over secure, encrypted channels at all times.
hoh99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account and fulfil our service obligations to you.
You have the right to access, correct, and request deletion of your personal data held by hoh99. You can also request a portable copy of your data or object to certain types of processing — all described in full below.
We collect only the personal data strictly necessary to operate your account, process transactions, and meet our regulatory obligations. We do not collect surplus data for speculative future use.
Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, or to comply with applicable legal and regulatory retention requirements. Retention periods are detailed in Clause 7 of this policy.
In the unlikely event of a personal data breach that poses a risk to your rights, hoh99 will notify affected users promptly and take immediate remedial action in accordance with applicable data protection standards.
This Privacy Policy ("Policy") describes how hoh99 ("we", "us", "our", "Platform") collects, uses, stores, and protects the personal information of users ("you", "User", "Player") who access or interact with the hoh99 online casino and sports betting platform at hoh99.cam.
hoh99 is committed to protecting the privacy and personal data of all platform users, including players located across Malaysia — in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations. We handle personal information with strict confidentiality and in accordance with internationally recognised data protection principles.
By registering an account, accessing the Platform, or otherwise interacting with hoh99, you acknowledge that you have read this Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions, which together form the complete legal framework governing your use of the hoh99 Platform.
The following definitions apply throughout this Privacy Policy:
hoh99 collects personal data through several channels: information you provide directly, data generated automatically through your use of the Platform, and information received from third-party service providers. The categories of data we collect are detailed below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number (e.g., MyKad), nationality | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address (including city, state, postcode) | Registration form, account profile |
| Financial Data | Payment method details (e.g., Maybank account reference, Touch 'n Go wallet ID, CIMB account), transaction history in MYR, deposit and withdrawal records | Payment processing, transaction logs |
| Gaming & Betting Data | Wager history, game activity logs, sports betting selections (Liga Super Malaysia, EPL, etc.), win/loss records, bonus redemption history | Platform activity, system logs |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, geolocation data (approximate) | Automatic collection via cookies and server logs |
| Communication Data | Live chat transcripts, support ticket content, email correspondence with hoh99 support | Customer support interactions |
| KYC Documentation | Copies of identity documents (MyKad, passport, driving licence), proof of address, payment method verification screenshots | KYC process submission |
We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs, health information) unless required for a specific regulatory purpose and with appropriate lawful basis. If you provide such information incidentally, it will be handled with the highest level of care.
hoh99 processes personal data only where a lawful basis exists under applicable data protection principles. The legal bases we rely on are:
hoh99 uses the personal data we collect for the following purposes. Each purpose is linked to a lawful basis identified in Clause 4.
hoh99 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. We may share your personal data with third parties only in the following limited circumstances:
All third-party service providers who process personal data on behalf of hoh99 are contractually bound to process that data only for the specified purpose, in accordance with this Policy, and subject to appropriate technical and organisational security measures.
hoh99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory retention obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | AML regulatory obligation, licensing requirement |
| Financial Transaction Records | 7 years from transaction date | AML compliance, financial regulatory requirement |
| KYC Documentation | 5 years after account closure or last transaction | AML / licensing obligation |
| Gaming & Betting Activity Logs | 3 years from activity date | Dispute resolution, responsible gambling monitoring |
| Customer Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Consent Records | Duration of consent plus 3 years | Consent management, regulatory audit trail |
| Technical & Log Data | 12 months from collection | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that renders it irrecoverable and no longer attributable to an individual. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.
hoh99 implements a comprehensive suite of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
While hoh99 takes all reasonable and practicable measures to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorised access to your account.
As a user of the hoh99 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Clause 14. We will respond to all verified requests within 30 calendar days.
You have the right to request a copy of the personal data hoh99 holds about you, along with information about how it is being used and shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies. Note that certain data must be retained for legal compliance purposes.
In certain circumstances, you have the right to request that we limit how we use your personal data — for example, while a query about its accuracy is being resolved.
Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease that processing immediately.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
If you believe your data rights have been violated, you have the right to lodge a complaint with a competent supervisory authority. We encourage you to contact us first so we can attempt to resolve your concern directly.
To exercise any of the above rights, submit your request via live chat on the Platform or in writing to [email protected]. We may require verification of your identity before processing your request to ensure the security of your data.
hoh99 uses cookies and similar tracking technologies to operate the Platform, improve your experience, and for security monitoring purposes. A cookie is a small data file stored on your device when you visit the Platform.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling certain cookies may affect the functionality of the hoh99 Platform. Detailed instructions for managing cookies are available through your browser's help documentation.
The hoh99 Platform is strictly restricted to individuals aged 21 years and above. hoh99 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
If we become aware, or have reasonable grounds to believe, that personal data has been submitted by or relates to a person under the age of 21, we will take immediate steps to suspend the associated account, delete the data in question, and void any associated transactions or wagers.
As an internationally licensed platform, hoh99 may process personal data through servers and service providers located outside of Malaysia. Where personal data is transferred internationally, we ensure that adequate safeguards are in place to protect the data in accordance with the standards set out in this Policy.
Such safeguards may include contractual data processing agreements that incorporate standard data protection clauses, ensuring that data processors outside Malaysia maintain equivalent standards of data protection to those applied by hoh99 directly.
By using the hoh99 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia and consent to such transfer, subject to the safeguards described above.
hoh99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. Material changes to this Policy will be notified to registered users via email or via a prominent notice on the Platform at least 14 days before the change takes effect.
The effective date and last review date at the top of this Policy will be updated accordingly whenever a revision is made. Continued use of the Platform after the notified effective date of any amendment constitutes your acceptance of the revised Policy.
If you do not agree to an amended Privacy Policy, you must cease using the Platform and request account closure in accordance with the Terms & Conditions. The most current version of this Policy is always available on this page.
For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by hoh99, please contact our Data Protection team through the following channels:
When submitting a data subject request (e.g., access, rectification, erasure), please include your registered username and the email address associated with your hoh99 account to assist us in verifying your identity and locating your data promptly.
For responsible gambling concerns, self-exclusion requests, or limit adjustments, please visit our dedicated Responsible Gambling page. For general account and platform queries, our FAQ page may address your question directly.
hoh99 treats your privacy as a platform requirement, not a checkbox. Play with confidence knowing your personal data is protected, never sold, and always under your control. For players aged 21 and above only.